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FAQ

Account Opening

General Account

Opening Questions

How do I open a trading account?

You simply need to complete our online application form here and your account will be ready for trading in a matter of minutes.

What information do I need to provide you with to open an account?

Do I need to provide any documentation to open an account?

How long does it take to open my account?

Do I need previous trading experience to open a live account?

How do I change my registered email address?

Can I open multiple trading accounts?

Can I open a demo account?

Will my demo account expire?

Which base currencies can I open an account with?

Can I open an account if I am under 18?

Can I close my account at anytime?

Can I open a corporate account?

Which documents are required to open a corporate account?

Can I use a temporary email address to register?

Can I register with more than one email address?

Can I update my personal information?

How can I connect my trading account to an affiliate/IB?

What happens if I do not use my trading account?

Can I reactivate my account if it has been archived?

Troubleshooting

I didn't receive my trading account login details

Please check your Junk/Spam/Other folder, and if you are still unable to find the email please contact our support team.

I've lost my password for the Client Portal

Risk Disclosure: Trading cryptocurrencies or any other financial instrument involves a significant level of risk and may result in a total loss of your investment. You should consider carefully whether investing in Bitcoin or any other instrument offered by CryptoAltum is appropriate to your financial situation. CryptoAltum only accepts deposits in Cryptocurrencies. By trading with CryptoAltum you acknowledge your understanding of this risk disclosure and your agreement with the Terms and Conditions.
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