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FAQ

Funding and Withdrawing

General Funding andWithdrawing Questions

Which Cryptocurrencies can I deposit in?

We accept deposits in BTC, ETH, LTC, XRP, BCH and USDT.
 

How do I make a deposit?

What is the minimum deposit?

Are there any deposit fees?

Can I deposit in USD or any other fiat currency?

How long do deposits take?

Are there any withdrawal fees?

Why did I receive less than my requested withdrawal amount?

Is there a minimum withdrawal amount?

How do I make a withdrawal request?

How long does it take to process withdrawals?

Do I need to provide any documentation when I make a withdrawal?

What are acceptable forms of documentation?

Can I cancel my withdrawal request?

Can I make internal transfers between my trading platforms?

How do I view my transaction history?

How do I check the transaction ID of a deposit or withdrawal?

What is a destination tag?

Troubleshooting

I don't have a crypto e-Wallet/I don't own any cryptos

If you don't currently own any cryptos to fund your account with, you will need to open an account with a regulated and trusted exchange. We recommend crypto.com, you can sign up, buy cryptos with your debit/credit card, and then use these to fund your CryptoAltum e-Wallet. Our 24/7 support team will help you if you have any questions. 

I made a deposit but I cannot see the funds in my Client Portal

Risk Disclosure: Trading cryptocurrencies or any other financial instrument involves a significant level of risk and may result in a total loss of your investment. You should consider carefully whether investing in Bitcoin or any other instrument offered by CryptoAltum is appropriate to your financial situation. CryptoAltum only accepts deposits in Cryptocurrencies. By trading with CryptoAltum you acknowledge your understanding of this risk disclosure and your agreement with the Terms and Conditions.
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